Dimar transforms its processes with technology

As part of its digital transformation trajectory Dimar, an important reality of the Italian GDO focused on improving suppliers both in the food world and in services with continuous attention to issues of environmental and social responsibility, decided to improve the efficiency and safety of processes operational within its points of sale.

Thanks to a new technological platform based on IBM Maximo Asset Management in IBM Cloud and developed by Omninecs Europe IBM’s business partner, Dimar is transforming its processes to simplify the work of employees and interaction with suppliers, thereby ensuring better service to its customers.
The daily management of its 129 supermarkets and hypermarkets will thus be ensured by theintegration, simplification, automation and standardization of data and processes relating to the various service providers with which the Group interacts on a daily basis; from preventive maintenance to the management of breakdowns, from the planning and scheduling of interventions to the timely management of their progress, ensuring full traceability of what is happening, in terms of consistency of technical and economic data and compliance to the safety rules in force.
The flexibility of the platform adopted, developed IBM Omninecs Europe, allowed Dimar to define a standard, adapting each process to specific operational needs with agile and intuitive functions.
Field technicians can access the information of interest to them, reporting their work simply, quickly and accurately, via an intuitive application that can be used from a tablet.
IBM Maximo Asset Management has made it possible to integrate the document management in use and to interoperate, if necessary, with the information system of the main suppliers. This allows full traceability of all services provided in points of sale, significantly reducing back office activities and complaints management.

The first phase of the project, which currently sees the participation of 16 points of sale, enabled Dimar to reduce paper consumption by 90%, average planning and organizing activities by 30%, average backlog of low-value administrative activities by 40% and back-office activities by 50 %. These initial results show how the transformation underway, broken down into standardization, simplification and automation, thanks to the adoption of new technologies, guarantees more efficient planning, better control of operations at points of sale and timely and consistent visibility of aspects. technical and economical, generating immediately tangible improvement results.

Winston Ferguson

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